Our Return Policy


RETURN POLICY:
Protexx Dental Supplies has incorporated a “Satisfaction Guarantee” policy. Please inspect your order as soon as it arrives. If you are not completely satisfied with the product you have purchased, it can be returned for a full refund, credit, or exchange, providing the following conditions are met

PPE:
Personal Protection Equipment such as gloves, masks, gowns and disinfectants are non refundable unless damaged or defective.

DAMAGED PRODUCT:
Occasional damage occurs during shipping. If your order is delivered damaged, please contact Ancin within 48 hours.

DEFECTIVE PRODUCT:
If your item is defective, please contact us immediately, and we will arrange to have it replaced as soon as possible. We can contact the manufacturer to have them look into it, and in some cases, they will require the defective item back for examination by their quality control department. Any information on the item’s packaging such as a lot number, date of manufacture, or expiry will be required by the manufacturer, so please keep the defective items and packaging!